CALL MONITOR LOG
 
 

Call Monitor Log

Use this form to log a technician's proficiency and general personality as pertains to customer calls.


Please provide your name as well as the name of the technician being reviewed

Reviewer's Name
Technician's Name

Please Select Today's Date

Month
Date
Year

Grade each item.         N/A or 1=Worst   /   5=Best             N/A - 1 -- 2 -- 3 -- 4 -- 5
For Yes/No Question:                                                                   Y -- N

Uses Proper Introduction  *
Listens to Customer's Requests  *
Pays Attention  *
Duplication  *
Makes Assumptions  *
Shows Interest  *
Handles Objections  *
Takes Responsibility  *
Controls the Call  *
Honesty  *
Friendliness  *
Professionalism  *
Asks For Email Address  *
Asks For Business Information  *
Asks "Is there anything else I can do for you today?"  *

Grade each item.         1=Worst / 5=Best         1 -- 2 -- 3 -- 4 -- 5            

Volume & Tone  *
Attitude  *
Handles Issues  *
Listens  *
Transfers Caller (Y / N)  *

Use this area to add general comments or explain rating(s) above

Comments

Areas where technician could use improvement

Areas Needing Improvement


When you click the SUBMIT button this form will be emailed to the appropriate individual.